At BizAway, we’re constantly working to make business travel smoother, faster, and more efficient. Our latest improvement gives travelers more control than ever before — the ability to manage flight cancellations directly within the platform.

What are we introducing?

We’re launching a self-service feature that enables users to cancel flights independently, across a wide range of airlines.

Why are we introducing it?

Our goal is to provide travelers and companies with a simpler, more seamless travel management experience:

• Efficiency and speed: Travelers can now manage their flight cancellations instantly, without waiting for support.
• Better user experience: No more calls, chats, or emails, everything can be handled directly within the platform in just a few clicks.
• The new functionality will be available at no fees and included in all pricing plans, offering a faster and more convenient alternative to traditional service requests.

What does success look like?

With this new feature, success means that:

• Clients can easily cancel their flights through a simple, guided self-service flow.
• When the fare includes the right to a refund, the cancellation process automatically triggers the reimbursement directly from the airline.

• Travelers enjoy greater autonomy, while companies benefit from faster operations and a better travel experience overall.

At BizAway, we believe that innovation should make travel management effortless. This new feature is another step toward our mission: simplifying every aspect of business travel, while keeping efficiency, transparency, and user satisfaction at the heart of everything we do.