24/7 human support for every stage of the trip
Our in-house support team is available 24/7 to help travelers and teams across every stage of the trip. From booking changes to urgent travel situations, support is available by phone, chat, or email whenever it’s needed.
Human support,
built for business travel
Get 24/7 support from real business travel experts who know the platform, your travel setup, and the realities of traveling for work. Help is a tap away, wherever you are in the world.
24/7
Support
In-house travel experts
Our support team is fully in-house and trained specifically in business travel, with a clear understanding of your company policies, travel setup, and day-to-day needs.
Multilingual customer support
Our team provides support in multiple languages, ensuring you get clear, accurate help when it matters the most.
Dedicated assistance before,
during and after the trip
Whether plans change, travelers need urgent assistance, or executives require a more tailored experience, our team is available to provide the right support at the right moment.
Emergency support
For urgent situations on the road, our emergency phone line gives your travelers direct, immediate access to a business travel expert able to provide help on the spot.
Dedicated VIP support
Upgrade the travel experience for your key personnel. For an additional cost, executives get direct access to a senior travel agent who handles every detail of their trip.
Post-booking support
We provide continuous support beyond the initial booking, managing last-minute changes, refunds, and special requests so your team can focus on the trip, not the logistics.
Support built for
the way you travel
Custom travel requests
Expert travel consultancy
VIP service
Multichannel support
Group trip management
Personal travel assistance
Bizzy AI Assistant
Business travel support, beyond the booking
From urgent changes to complex itineraries, our support team helps manage the parts of business travel that platforms alone cannot handle.
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94% customer satisfaction score
Our support team handles travel changes and unexpected situations quickly and directly, helping travelers get the assistance they need without unnecessary delays.
35s average emergency response time
Travelers calling our Emergency Line are connected with a specialist in an average of 35 seconds, helping them get support quickly during urgent situations.
Groups and complex trips
Managing group travel is easier with the right support. We handle every stage of the trip, from the initial search to on-site logistics, ensuring a smooth experience for everyone involved. This also includes dedicated support for sports teams and organizations through BizAway Sports.
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Custom travel requests
Whether you need to arrange a visa request, book a ferry, organize a long-term apartment stay, add extra luggage, or manage a highly specific travel request, our team goes the extra mile to help travelers manage the details around every trip.
Real support, across every channel
Whether it is a quick question, a booking change, or an urgent travel issue, your team can quickly reach our in-house travel experts through phone, chat, or email.
Phone
Speak directly with a travel specialist for urgent situations on the road and get immediate support during travel emergencies.
Chat
Reach our support specialists through live chat on the platform or mobile app and get quick help whenever plans need to change.
Drop us an email for detailed travel requests, complex itinerary planning, or non-urgent changes. Our team reviews every request carefully and follows up with the support you need.
Supporting more sustainable business travel
Our support extends to the planet. We give your company the tools and guidance to track, report, and offset the carbon footprint of your entire travel program, backed by our own commitments to a better future.
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B Corp certified
BizAway was the first business travel TMC in the world to become B Corp certified in 2022. Recertified in 2025 with a score of 99.4, we continue to uphold high standards of sustainability, transparency, and responsible business practices.
Sustainability built into every journey
Whether you need help finding lower-emission travel alternatives or setting up green travel policies, our platform and support team are there to help you make more sustainable choices effortlessly.
CO2 tracking
Our CO2 calculator, developed with Squake (by Lufthansa Innovation Hub), estimates the emissions associated with every trip and helps companies better understand the environmental impact of each trip through certified climate initiatives.
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Verified carbon credit system
Through our partner Green Future Project, companies can contribute to certified climate initiatives linked to flight-related emissions. These contributions support Verra-certified projects ranging from forest preservation to renewable energy initiatives, supported by independently traceable certification for sustainability reporting purposes.
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Do you want to see how BizAway
can work for your company?
Speak with a BizAway expert to explore how we help companies manage business travel with more control, flexibility, and peace of mind.
Our team will reach out shortly to get your BizAway demo booked in. We look forward to showing you around.
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