Gruppo Sella

A forward-thinking banking group

Gruppo Sella is a banking group with a strong focus on innovation and the efficiency of internal processes. Business travel management is a strategic activity that involves numerous employees and requires speed, control, and flexibility.

The challenge: from traditional travel management to a smarter approach

After more than 10 years of traditional travel management, Gruppo Sella needed to evolve towards a more modern and streamlined model. In particular, the objective was to:

• Introduce a self-booking system
• Reduce the involvement of the travel office
• Improve the time to market of bookings
• Optimize costs, both direct and process-related
• Ensure compliance with the company travel policy

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The solution: a seamless transition to self-booking

Gruppo Sella chose BizAway to fully digitalize the travel booking process.

After a short testing phase, the implementation was extremely simple: uploading user profiles, sending the link to users, and immediate activation. Employees started booking independently right away, with no need for training or manuals.

The results: efficiency, savings and full control

• Immediate adoption and ease of use

The platform stood out for its intuitiveness: there was no need to create or distribute manuals. Users started using the tool smoothly and independently, without difficulties or support requests.

• Self-booking and greater operational efficiency

The shift to self-booking almost completely eliminated the involvement of the travel office, allowing employees to book in real time, exactly when needed. This significantly improved process speed and user experience.

• Cost reduction on multiple levels

The economic benefits emerged along two main lines:

• Direct savings: thanks to a wide inventory and competitive prices, especially on hotels
• Process savings:
  • reduction of the operational workload of the travel office
  • reallocation of internal resources to higher-value activities
  • elimination of price increases due to booking delays

In addition, the integration of contracts already negotiated by Gruppo Sella (for trains and short-term car rentals) ensured continuity in economic conditions:

• Control and compliance with the travel policy
  Thanks to the integrated approval workflow, Gruppo Sella was able to fully replicate its travel policy within the platform, ensuring compliance with spending limits and further improving cost control.
• Fast support and optimization of internal processes
  Support is managed directly through the integrated chat within the platform, with real operators responding within minutes.
  This has drastically reduced requests to the travel office, avoiding the need to allocate internal resources to support and generating further operational savings.

The adoption of BizAway has led to a more efficient, autonomous, and scalable travel management system.
Today, Gruppo Sella benefits from a simplified process, greater cost control, and an improved user experience, while continuing to look towards the future and ongoing innovation